Digital Literacy, Electronic Word Of Mouth Dan Strategi Social Media Marketing Terhadap Peningkatan Penjualan Umkm Kota Sungai Penuh

Melifia Liantifa, Cinta Amelia, Alvia Santoni, Anggia Ayu Lestari

Sari


This study aims to determine the influence of Digital Literacy, Electronic Word of Mouth (E-WOM), and Social Media Marketing on sales improvement of MSMEs, with a case study on CN Store. The research employs a quantitative method with purposive sampling, involving 90 consumer respondents. Data analysis techniques include multiple linear regression, t-test, F-test, and the coefficient of determination. The results show that Digital Literacy does not have a significant partial effect on sales improvement (significance value 0.407 > 0.05). E-WOM has a positive and significant effect and is identified as the most dominant variable (significance value 0.000 < 0.05). Social Media Marketing also does not have a significant partial effect on sales improvement (significance value 0.257 > 0.05). Simultaneously, the three variables significantly influence sales improvement, indicated by an F-value of 37.609 with a significance level of 0.000 < 0.05. The determination coefficient (R Square) of 0.567 indicates that 56.7% of the variation in sales improvement is explained by the independent variables, while the remaining 43.3% is influenced by other factors.

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DOI: https://doi.org/10.37531/yume.v9i1.10894

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