Analisis dan Pengukuran Beban Kerja di Kantor Perwakilan Bank Indonesia Sulawesi Selatan

Aji Larasanto, Arifuddin Arifuddin, Anas Iswanto Anwar

Abstract


Konsekuensi dari suatu pekerjaan adalah timbulnya beban kerja, baik secara fisik maupun mental. Literatur Ilmu Manajemen menyatakan bahwa beban kerja yang terlalu tinggi berkorelasi dengan penurunan kinerja karyawan. Penelitian ini bertujuan untuk mengukur tingkat beban kerja pegawai di KPW Bank Indonesia Sulawesi Selatan dengan menggunakan metode pengukuran beban kerja mental NASA-TLX dengan sampel sebanyak 40 pegawai. Selanjutnya dilakukan uji chi-square untuk melihat hubungan antara beban kerja dengan kinerja pegawai di KPW Bank Indonesia Sulawesi Selatan. Hasil penelitian ini menunjukkan bahwa rata-rata beban kerja pegawai tergolong sangat tinggi. Namun beban kerja yang tinggi tidak berkorelasi secara signifikan dengan kinerja karyawan. Sehingga dapat disimpulkan bahwa walaupun beban kerja pegawai pada KPW Bank Indonesia Sulawesi Selatan tergolong sangat tinggi, namun kinerja yang diberikan pegawai juga sangat tinggi. Hasil penelitian ini juga menyarankan untuk menambah tenaga kerja, menyediakan lingkungan kerja yang kondusif, dan membagi tenaga kerja secara efisien dan efektif antar karyawan.
Kata Kunci: Beban Kerja, Kinerja Karyawan, NASA-TLX

Full Text:

Download PDF

References


Ahmadi, M., Choobineh, A., Mousavizadeh, A., & Daneshmandi, H. (2022). Physical and psychological workloads and their association with occupational fatigue among hospital service personnel. BMC Health Services Research, 22(1), 1–8. https://bmchealthservres.biomedcentral.com/articles/10.1186/s12913-022-08530-0

Alvesson, M. (2012). Understanding organizational culture. Understanding Organizational Culture, 1–248. https://www.torrossa.com/gs/resourceProxy?an=5017683&publisher=FZ7200

Cain, B. (2007). A review of the mental workload literature. DTIC Document. https://citeseerx.ist.psu.edu/document?repid=rep1&type=pdf&doi=7367184a149e20107188cbaaf034fcd3c3b241ea

Dehais, F., Lafont, A., Roy, R., & Fairclough, S. (2020). A neuroergonomics approach to mental workload, engagement and human performance. Frontiers in Neuroscience, 14, 268. https://www.frontiersin.org/articles/10.3389/fnins.2020.00268/full

Eggemeier, F. T., Wilson, G. F., Kramer, A. F., & Damos, D. L. (2020). Workload assessment in multi-task environments. In Multiple task performance (pp. 207–216). CRC Press.

Gómez-Carmona, C. D., Bastida-Castillo, A., Ibáñez, S. J., & Pino-Ortega, J. (2020). Accelerometry as a method for external workload monitoring in invasion team sports. A systematic review. PloS One, 15(8), e0236643. https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0236643

Gopher, D., & Donchin, E. (1986). Workload: An examination of the concept. https://psycnet.apa.org/record/1986-98619-019

Hancock, P. A., & Meshkati, N. (1988). Human mental workload. North-Holland Amsterdam. https://human-factors.arc.nasa.gov/publications/Hart_Staveland_ORIGINAL_1.pdf

Hart, S. G., & Staveland, L. E. (1988). Development of NASA-TLX (Task Load Index): Results of empirical and theoretical research. In Advances in psychology (Vol. 52, pp. 139–183). Elsevier. https://doi.org/10.1016/S0166-4115(08)62386-9

Meijman, T. F., & Mulder, G. (2013). Psychological aspects of workload. In A handbook of work and organizational psychology (pp. 5–33). Psychology press. https://api.taylorfrancis.com/content/chapters/edit/download?identifierName=doi&identifierValue=10.4324/9780203765425-2&type=chapterpdf

Miller, S. (2001). Workload measures. National Advanced Driving Simulator. Iowa City, United States. http://www.nads-sc.uiowa.edu/publicationstorage/200501251347060.n01-006.pdf

Mudayana, A. A. (2013). Hubungan Beban Kerja Dengan Kinerja Karyawan Di Rumah Sakit Nur Hidayah Bantul. Jurnal Kesehatan Masyarakat (Journal of Public Health), 6(1). https://doi.org/10.12928/kesmas.v6i1.1065

Mukmin, S. (2019). The effect of workload and work environment on job stress and its impact on the performance of nurse inpatient rooms at Mataram city general hospital.

Pourteimour, S., Yaghmaei, S., & Babamohamadi, H. (2021). The relationship between mental workload and job performance among Iranian nurses providing care to COVID‐19 patients: A cross‐sectional study. Journal of Nursing Management, 29(6), 1723–1732. https://doi.org/10.1111/jonm.13305

Samsuddin, S. J. (2021). Elements Of Work Type In The Construct Of Special Education Teacher Workload In Malaysia. Turkish Journal of Computer and Mathematics Education (TURCOMAT), 12(11), 5259–5263. https://www.turcomat.org/index.php/turkbilmat/article/view/6744

Schermerhorn Jr, J. R., Osborn, R. N., Uhl-Bien, M., & Hunt, J. G. (2011). Organizational behavior. john wiley & sons.

Wilson, G. F., & Eggemeier, F. T. (2020). Psychophysiological assessment of workload in multi-task environments. Multiple Task Performance, 329–360.

Zülch, G., Krüger, J., Schindele, H., Rottinger, S., Wende, J., Kiradjiev, P., Weidner, R., Wulfsberg, J. P., Vojdani, N., Rösner, R., Stocker, A., Brandl, P., Michalczuk, R., Rosenberger, M., Son, Y. K., Park, C. S., Schuh, G., Gartzen, T., Rodenhauser, T., … Schlick, M. (2015). Influence of Mental Workload on Job Performance. Elektrotechnik Und Informationstechnik, 131(7), 207–211. http://repository.upstegal.ac.id/id/eprint/6575




DOI: https://doi.org/10.37531/sejaman.v6i2.5192

Refbacks

  • There are currently no refbacks.


Flag Counter

Creative Commons License

S E I K O : Journal of Management & Business is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
 
© All rights reserved 2018. S E I K O : Journal of Management & Business - ISSN (Print) : 2598-831X, ISSN (Online) : 2598-8301.
 

Web Analytics