Designing a Knowledge-Based Performance Management System and Web-Based Inventory Recording System for Medical Device Distributors: Case Study of PT. Mulawarman Mitra Medika

Fabian Zaki Geraldy Hasibuan, Dermawan Wibisono

Abstract


PT. Mulawarman Mitra Medika, a medical device distributor in Indonesia, faces operational challenges including declining revenue growth, poor inventory accuracy, extended stock opname cycles, and limited strategic performance visibility. This study proposes an integrated approach combining a Knowledge-Based Performance Management System (KBPMS) with a web-based inventory recording system to address these challenges. Using mixed methods—qualitative process mapping, stakeholder interviews, and quantitative analysis via Analytical Hierarchy Process (AHP)—the research identifies 22 performance variables across three perspectives: Business Result, Internal Process, and Resource Capability. AHP prioritization reveals revenue growth, stock opname cycle time, and system user adoption rate as critical levers for improvement. The paper presents a complete design and implementation roadmap, including system architecture, data flow diagrams, entity relationship models, service level agreements, and a three-month phased rollout plan. The proposed KBPMS-integrated web system is expected to reduce data entry errors, shorten inventory cycles, improve reporting reliability, and strengthen strategic alignment. This research contributes both practical guidance for SMEs in healthcare distribution and theoretical insights into integrating digital systems with performance management frameworks in developing-economy contexts.

Full Text:

Download PDF

References


Atmojo, A. T., Putri, M. F., & Budiarto, D. S. (2024). Proposed design of performance management framework using KBPMS. International Journal of Current Science Research and Review, 7(5), 3142–3156. https://ijcsrr.org/archives/page/2/?id=15990

Baldrige Foundation. (2023). Baldrige Excellence Framework: Proven Leadership and Management Practices for High Performance. Baldrigefoundation.Org. https://baldrigefoundation.org/what-we-do/baldrige-excellence-framework/about-baldrige-framework.html

BPOM. (2024). Peraturan Kepala BPOM Republik Indonesia tentang Pengawasan Alat Kesehatan dan Perbekalan Kesehatan Rumah Tangga. Badan Pengawas Obat Dan Makanan Republik Indonesia.

Deloitte. (2022). Digital Transformation Readiness Among Indonesian SMEs. Deloitte Insights Southeast Asia. https://www.deloitte.com/

Garvin, D. A. (1991). How the Baldrige Award Really Works. Harvard Business Review, 69(6), 80–93. https://hbr.org/1991/11/how-the-baldrige-award-really-works

Kaplan, R. S., & Norton, D. P. (1992). The Balanced Scorecard—Measures that Drive Performance. Harvard Business Review, 70(1), 71–79. https://hbr.org/1992/01/the-balanced-scorecard-measures-that-drive-performance-2

Kaplan, R. S., & Norton, D. P. (2004). Strategy Maps: Converting Intangible Assets Into Tangible Outcomes. Boston, MA : Harvard Business School Press.

Kemenkes RI. (2023). Indonesia Medical Device Industry Outlook 2023–2027. Kementerian Kesehatan Republik Indonesia.

Kennerley, M., & Neely, A. (2002). A Framework of The Factors Affecting The Evolution of Performance Measurement Systems. International Journal of Operations & Production Management, 22(11), 1222–1245. https://pdfs.semanticscholar.org/5f1d/cfdb20cf027c4789b461542397bc66a06271.pdf

Midway, S. R. (2020). Principles of Effective Data Visualization. Patterns, 1(9), 1–7. https://doi.org/10.1016/j.patter.2020.100141

Nabovati, E., Farrahi, R., Jabali, M. S., Khajouei, R., & Abbasi, R. (2023). Identifying and Prioritizing the Key Performance Indicators of Hospital Management Dashboards. Health Informatics Journal, 29(1), 34–50. https://doi.org/10.1177/14604582231221139

Neely, A., Adams, C., & Kennerley, M. (2002). The Performance Prism: The Scorecard for Measuring and Managing Business Success. Pearson Education Limited : Edinburgh. https://www.researchgate.net/profile/Andy-Neely/publication/265453886_The_Performance_Prism_The_Scorecard_for_Measuring_and_Managing_Business_Success/links/557ccc0b08aec87640db4fb7/The-Performance-Prism-The-Scorecard-for-Measuring-and-Managing-Business-Success.pdf

Opoku, R., Fiati, H., Kaku, G., Ankomah, J., & Agyemang, F. O. (2020). Inventory Management Practices and Operational Performance of Manufacturing Firms in Ghana. Advances in Research, 21(10), 1–18. https://doi.org/10.9734/AIR/2020/V21I1030246

Pressman, R. S., & Maxim, B. R. (2020). Software Engineering: A Practitioner’s Approach (7th ed.). New York, NY: McGraw-Hill Education. https://sbjscollege.org/wp-content/uploads/sites/318/2024/12/16_EBOOK-7th_ed_software_engineering_a_practitioners_approach_by_roger_s._pressman__compressed.pdf

Taticchi, P., Tonelli, F., & Cagnazzo, L. (2015). Performance Measurement and Management in SMEs: A Literature Review and a Research Agenda. International Journal of Productivity and Performance Management, 64(4), 463–498. https://doi.org/10.1108/13683041011027418

Wibisono, D. (2016). Manajemen Kinerja Korporasi dan Organisasi: Panduan Praktis Merancang dan Mengembangkan Sistem Manajemen Kinerja (KBPMS). Yogyakarta: Penerbit Andi.

Wibisono, D. (2018). Developing Knowledge-Based Performance Management Systems (KBPMS) for Indonesian Organizations. Journal of Management & Business Review, 15(2), 87–104.

World Bank. (2023). Digital Transformation of Small and Medium Enterprises in Indonesia: Opportunities and Challenges.




DOI: https://doi.org/10.37531/sejaman.v9i1.10877

Refbacks

  • There are currently no refbacks.


Flag Counter

Creative Commons License

S E I K O : Journal of Management & Business is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
 
© All rights reserved 2018. S E I K O : Journal of Management & Business - ISSN (Print) : 2598-831X, ISSN (Online) : 2598-8301.
 

Web Analytics