Beban Kerja terhadap Burnout Dimediasi oleh Konflik Kerja–Keluarga dan Dimoderasi oleh Insentif
Sari
Penelitian ini bertujuan untuk menganalisis pengaruh beban kerja terhadap burnout pada tenaga penjualan sepeda motor di CV. XYZ Kota Padang, dengan konflik kerja–keluarga sebagai variabel mediasi dan insentif sebagai variabel moderasi. Tingginya tuntutan target penjualan, tekanan waktu, dan intensitas interaksi dengan konsumen menjadikan tenaga penjualan rentan mengalami burnout. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei terhadap tenaga penjualan CV. XYZ. Data dianalisis menggunakan Structural Equation Modeling–Partial Least Squares (SEM-PLS). Hasil penelitian menunjukkan bahwa beban kerja dan konflik kerja-keluarga berpengaruh positif dan signifikan terhadap burnout. Namun, konflik kerja–keluarga tidak terbukti memediasi hubungan antara beban kerja dan burnout. Selanjutnya, insentif terbukti berperan sebagai variabel moderasi yang signifikan dan bersifat memperlemah pengaruh beban kerja terhadap burnout. Penelitian ini memberikan implikasi praktis bagi perusahaan dalam merancang sistem insentif dan pengelolaan beban kerja untuk menurunkan risiko burnout.
Kata Kunci: Burnout, Beban Kerja, Konflik Kerja-keluarga, Tenaga Penjualan
Teks Lengkap:
PDFReferensi
Bagozzi, R. P., & Yi, Y. (2012). Specification , evaluation , and interpretation of structural equation models. Academy of Marketing Science, 40, 8–34. https://doi.org/10.1007/s11747-011-0278-x
Burr, H., Albertsen, K., Rugulies, R., & Hannerz, H. (2010). Do dimensions from the Copenhagen Psychosocial Questionnaire predict vitality and mental health over and above the job strain and effort – reward imbalance models ? Scandinavian Journal of Public Health, 38(3), 59–68. https://doi.org/10.1177/1403494809353436
Cho, E., Meier, L. L., Dormann, C., & Allen, T. D. (2025). Toward a Dynamic Understanding of Work – Family Boundary Management : A Control Theory Perspective. Journal of Occupational Health Psychology, 30(2), 63–76. https://doi.org/10.1037/ocp0000399
Cohen, H. K., & Stanton, S. J. (2025). When working from home leads to burnout: the role of work–family conflict, job stress and partner work practices. International Journal of Manpower, 46(7), 1321–1336. https://doi.org/10.1108/IJM-11-2024-0773
Demerouti, E., & Bakker, A. B. (2023). Job demands-resources theory in times of crises : New propositions. Organizational Psychology Review, 13(3), 209–236. https://doi.org/10.1177 /20413866221135022
Dharmawan, D., Budiarto, B. W., Hadi, S., Rianto, J., & Novitri, B. S. (2024). Effect of Workload and Work-Family Conflict on Employee Performance. Journal of Innovation Research and Knowledge, 3(10), 2103–2110. https://doi.org/10.53625/jirk.v3i10.7554
Diehl, E., Rieger, S., Letzel, S., Schablon, A., Nienhaus, A., Pinzon, L. C. E., & Dietz, P. (2021). The relationship between workload and burnout among nurses: The buffering role of personal, social and organisational resources. PLoS ONE, 16(1 January). https://doi.org/ 10.1371/journal.pone.0245798
Dugger, J. (2024). Predictive and Associated Factors of Burnout in Nursing Faculty: An Integrative Review. Nurse Educator, 49(3). https://journals.lww.com/nurseeducator online/fulltext/2024/05000/predictive_and_associated_factors_of_burnout_in.17.aspx
Florenta, N. N. R. (2022). The Influence of Workload and Job Stress Against Burnout and Its Impact on Employee Performance of PT Bank BPD. Journal of Sustainable Business and Management, 2(1), 35–43. https://doi.org/10.52432/justbest.2.1.2022.35-43
Greenhaus, J. H., & Beutell, N. J. (2008). Work–Family Conflict Theory and Models. In K. Korabik, D. L. White, & D. S. Lero (Ed.), Handbook of Work-Family Integration. Academic Press.
Gündüz, E. S., & Öztürk, N. K. (2024). Mental workload as a predictor of burnout in intensive care nurses. Nursing in Critical Care, September 2024, 1–9. https://doi.org/10.1111/nicc. 13173
Hair, J. F., Hult M., G. T., Ringle, C. M., &, & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM). In Sage (Second).
Hatch, D. J., Potter, G. G., Martus, P., Rose, U., & Freude, G. (2019). Lagged Versus Concurrent Changes Between Burnout and Depression Symptoms and Unique Contributions From Job Demands and Job Resources. Journal of Occupational Health Psychology. https://dx.doi. org/10.1037/ocp0000170
Hobfoll, S. E., Neveu, J., & Westman, M. (2024). Conservation of resources theory. In M. C. W. Peeters, J. de Jonge, & T. Taris (Ed.), An Introduction to Contemporary Work Psychology (second, hal. 216–222). John Wiley and Sons Ltd.
Irawanto, D. W., Novianti, K. R., & Roz, K. (2021). Work From Home: Measuring Satisfaction Between Work–Life Balance and Work Stress During the COVID-19 Pandemic in Indonesia. Economies, 9(3), 96. https://doi.org/10.3390/economies9030096
Khaenlman, Marnisah, L., Ldrus, S., Lrawati, L., Farradia, H. Y., Erwantiningsih, E., Hartatik, Supatmin, Yuliana, Aisyah, H. N., Natan, N., Widayanto, M. T., & Lsmawati. (2021). Meningkatkan kinerja manajemen sumber daya manusia: Konsep & studi kasus. In CV. AA. Rizky. https://repositori.uma.ac.id/handle/123456789/15469
Kresida, L. S., Hudayah, S., & Heksarini, A. (2024). Workload on Burnout with Work Stress as a Mediating Variable in Employees of The Assistant Economy and Development Administration. American Journal of Humanities and Social Sciences Research, 08(12), 24–31. www.ajhssr.com
Li, Y., Ni, X., Zhang, W., Wang, J., Yu, C., & Zou, H. (2024). The relationship between work–family conflict and job burnout among primary and secondary school teachers: the role of depression and cognitive reappraisal. Frontiers in Psychology, 15(September), 1–10. https://doi.org/10.3389/fpsyg.2024.1438933
Liu, W., & Liu, Y. (2022). The Impact of Incentives on Job Performance , Business Cycle , and Population Health in Emerging Economies. Frontiers in public health, 9(778101), 1–14. https://doi.org/10.3389/fpubh.2021.778101
Mangkunegaran, A. P. (2021). Manajemen Sumber Daya Manusia. In Rajawali Pers.
Manzoor, F., Wei, L., & Asif, M. (2021). Intrinsic Rewards and Employee ’ s Performance With the Mediating Mechanism of Employee ’ s Motivation. Frontiers in Psychology, 12(563070), 1–13. https://doi.org/10.3389/fpsyg.2021.563070
Maslach, C., & Jackson, S. E. (1981). The measurement of experienced burnout. Journal of Organizational Behavior, 2(2), 99–113. https://doi.org/10.1002/job.4030020205
Maslach, C., & Leiter, M. P. (2022). The burnout challenge: Managing people’s relationships with their jobs. In The Belknap Press of Harvard University Press (1st ed.). https://lcccn.loc. gov/2022001811
Medina, B. H. R., Campoverde Aguirre, R., Coello-Montecel, D., Ochoa Pacheco, P., & Paredes-Aguirre, M. I. (2021). The influence of work–family conflict on burnout during the covid-19 pandemic: The effect of teleworking overload. International Journal of Environmental Research and Public Health, 18(19). https://doi.org/10.3390/ijerph181910302
Moortel, D. Van de, Witte, H. De, & Vanroelen, C. (2025). Healthy work and boundary regulation in contemporary workplaces. International Journal of Environmental Research and Public Health, 22(3). https://doi.org/10.3390/ijerph22031234
Netemeyer, R. G., Boles, J. S., & McMurrian, R. (1996). Development and validation of work-family conflict and family-work conflict scales. Journal of Applied Psychology, 81(4), 400–410. https://doi.org/10.1037/0021-9010.81.4.400
Özgül, B., & Koşarsoy, T. (2024). A Study on the Mediating Role of Work-Family Conflict in the Effect of Workload Perception on Professional Burnout of Employees in the Energy Sector. Journal of Mehmet Akif Ersoy University Economics and Administrative Sciences Faculty, 11(3), 1052–1073. https://doi.org/10.30798/makuiibf
Parzhanova, A. (2025). Human resource management – sustainable practices. Edelweiss Applied Science and Technology, 9(1), 1100–1110. https://doi.org/10.55214/25768484.v9i1.4325
Pradhan, S., & Gupta, P. (2021). Abusive supervision and work-family conflict: an empirical investigation of Indian professionals. International Journal of Conflict Managemen, 32(3), 493–513. https://doi.org/10.1108/IJCMA-07-2020-0130
Rao, L. (2023). A Study on The Mechanism of Workload on Job Performance of Young Teachers in Jiangxi Province: The Mediating Role of Work- Family Conflict. International Journal of Education Humanities and Social Science, 6(04), 83–92. https://doi.org/10.54922/I JEHSS.2023.0545 ABSTRACT
Robbins, S. P., & Judge, T. A. (2024). Organizational Behavior. In Pearson Education Limited (19th Globa).
Rodríguez-Fernández, M., Herrera, J., & Heras-Rosas, C. de Las. (2021). Model of Organizational Commitment Applied to Health Management Systems. In International journal of environmental research and public health (Vol. 18, Nomor 9). https://doi.org/ 10.3390/ijerph18094496
Sadiq, M. (2022). Policing in pandemic: Is perception of workload causing work–family conflict, job dissatisfaction and job stress? Journal of Public Affairs, 22(2). https://doi.org/ 10.1002/pa.2486
Saragih, L., & Hermanto, D. (2023). Impact Of Work Family Conflict, Workload And Transformational Leadership On Student Burnout, University Of Mercu Buana Jakarta. Jurnal Doktor Manajemen (JDM), 6(1), 100. https://doi.org/10.22441/jdm.v6i1.17519
Septiani, S., Senoaji, F., Maghfirah, N., Martha, D., Solihat, I., Chandra, F., Musdalifah, S, R. A. R., Gusnafitri, Awa, Baqi, M. P. A., Meliana, Sugina, Lailla, N., Nurrokhim, I., Soleh, O., & Solihin, I. (2024). Manajemen Kompensasi. In Sada Kurnia Pustaka. repository.sadapenerbit.com
Setiyawan, N. L., & Rimadias, S. (2022). Work-Family Conflict and Family-Work Conflict as Mediating Variables in Workload and Social Support for Work Stress (The Case of Female Workers in Creative Indus-tries). Jurnal Ilmu Manajemen & Ekonomika, 14(1), 17. https://doi.org/10.35384/jime.v14i1.289
Smith, C., Wayne, J. H., Matthews, R. A., Lance, C. E., Griggs, T. L., & Pattie, M. W. (2022). Stability and Change in Levels of Work-Family Conflict: A Multi-Study, Longitudinal Investigation. Journal of occupational and organization psychology, 95(1), 1–35. https://doi. org/10.1111/joop.12372
Sohal, A., Sharma, D., & Sharma, S. (2025). Work–family conflict: A systematic literature review and research agenda. European Management Journal. https://doi.org/10. 1016/j.emj.2025.10.002
Sousa, C., & Ferro, A. S. (2025). From Passion to Burnout : The Role of Work – Family Conflict and Job Satisfaction in the Workplace. Social Sciences, 114(104), 1–18. https://doi.org/ 10.3390/ socsci14020104
Tan, P. Z., Szücs, A., Tan, Y. Y., & Goh, L. H. (2025). Burnout in Singapore ’ s public primary healthcare workers : a cross-sectional study. BMC Primary Care, 26(404), 1–13. https://doi.org/10.1186/s12875-025-03093-5
Tutar, H., Mutlu, H. T., Nam, S., & Bilan, S. (2024). Relationship between work-family conflict and emotional exhaustion in health care workers: Mediating role of self-efficacy and stress perception. Journal of International Studies, 17(4), 163–178. https://doi.org/10. 14254/2071-8330.2024/17-4/10
Wang, J., Wang, X., Li, M., Chen, R., Yan, J., Cheng, J., Wang, L., Zhang, Y., Ding, H., & Chen, G. (2024). Impacts of Incentive Factors on Turnover Intention Among Chinese Primary Healthcare Providers : The Mediation Role of Job Burnout. Research Square, 1–14. https://doi.org/10.21203/rs.3.rs-5265617/v1
Wang, J., Zhao, S., Tong, X., Wang, M., & Wang, Y. (2024). Work-family conflict among primary health workers during the COVID-19 pandemic: Its mediating role in the relationship between workload and job burnout. Journal Clin Nurs, 33(10), 3933–3942. https://doi.org/10.1111/jocn.17035.
Weni, N. N., Kawiana, I. G. P., & Astrama, I. M. (2023). The Effect of Workload and Work Stress on Employee Performance with Burnout as A Mediation Variable (Case Study at a Health Laboratory in Denpasar City). International Journal of Social Science, Education, Communication and Economics (SINOMICS JOURNAL), 2(2), 397–410. https://doi.org/10. 54443/sj.v2i2.145
DOI: https://doi.org/10.37531/yume.v9i1.11323
Refbacks
- Saat ini tidak ada refbacks.
Ciptaan disebarluaskan di bawah Lisensi Creative Commons Atribusi-BerbagiSerupa 4.0 Internasional